The customer is the center of our attention, even and especially after the sale of our jewelry is completed. Our agents and distributors are always close to the retailers, ready to collect their inquiries and update them on our news.
Our after-sales service is available to support our customers in solving any issue related to the product. We guarantee service on each of our jewelry, no matter the value.
In the unlikely and rare event of a defective product, the customer may request, during the warranty period, the repair or replacement of the item at no cost. In case expired warranty, we only charge the customer for operational costs, without any additional margin.
We can tailor an existing product to the end customers‘ requirements, always finding a reasonable solution, so that we can fully satisfy them.
We guarantee the realization of all our archival models, even if they are out of production.
We also support the customer from a commercial point of view, both by guaranteeing the possibility of supplying quickly from our stock, if necessary even on a consignment basis, and with very competitive commercial agreements.